1. Acceptance of these terms
By using multdoor.ca, calling Mul-T-Door Inc. or submitting a service request, you agree to these Terms & Conditions. If you request service for a property, you represent that you are the owner, occupant, manager or another person authorized to approve access and work.
Website information is general. A form submission, telephone call or advertising click does not by itself create an appointment, guarantee dispatch or form a service contract.
2. Service requests and availability
Mul-T-Door provides residential and commercial garage door repair, opener service, maintenance and installation across listed Ontario service areas. Emergency telephone requests are accepted 24/7. Technician availability, arrival windows and same-day service depend on the service address, traffic, weather, current workload, required equipment and parts availability.
3. Diagnosis, estimates and authorization
A technician may need to inspect the complete door system before confirming the recommended work. Unless otherwise stated in writing, an estimate is based on the visible condition and information available at the time. Pricing, applicable taxes and the proposed repair or replacement are explained before billable work begins. Additional conditions discovered during service will be discussed before additional work is authorized.
4. Property access and safety
The customer must provide safe, lawful access to the property and work area, identify known hazards and ensure that children, pets, vehicles and stored items do not interfere with service. Commercial customers must disclose site rules, access restrictions and relevant safety requirements.
Do not operate a hanging, crooked, off-track or visibly damaged door. Garage door springs, cables and bottom fixtures are under tension and should not be adjusted by an untrained person.
5. Payment, service calls and cancellation
Payment is due according to the invoice or written agreement. A “free service call” applies only where expressly offered and where the quoted repair is completed; a diagnostic or service charge may apply when no repair is authorized or completed.
If an appointment must be cancelled or rescheduled, contact Mul-T-Door as soon as possible. A charge may apply for late cancellation, denied access, an unsafe work area or attendance at an incorrect address when disclosed before booking or permitted by the applicable agreement.
6. Parts, labour and warranty
Warranty coverage depends on the service performed, the installed part and the terms stated on the estimate, invoice or warranty page. Coverage does not extend to misuse, impact, unauthorized alteration, unrelated component failure, lack of maintenance, environmental damage, power problems or normal wear unless specifically stated in writing. See the Mul-T-Door Warranty page.
7. Website use and intellectual property
Website content is provided for general information and may be updated without notice. Product and manufacturer names identify equipment that may be serviced and do not imply sponsorship or affiliation unless expressly stated. Text, graphics, page design and original media may not be copied or used commercially without permission. Third-party links, maps, booking tools and payment services are governed by their own terms.
8. Limitation and consumer rights
To the extent permitted by law, Mul-T-Door is not responsible for indirect, incidental or consequential losses arising from website use, delayed access, third-party systems or conditions outside reasonable control. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded under applicable Ontario or Canadian law.
9. Privacy, changes and governing law
Personal information is handled according to the Privacy Policy. Mul-T-Door may update these terms when services, laws or business practices change. These terms are governed by the laws of Ontario and the applicable laws of Canada, subject to mandatory consumer-protection rights.
10. Contact Mul-T-Door
Questions about these terms, an estimate, invoice or service may be directed to:
Mul-T-Door Inc.
Ontario, Canada
Email: services@multdoor.ca
Telephone: 905-699-6696